New Loan Servicing Information
Beginning July 1, 2020, TCAM Asset Management (TCAM) will serve as the new loan servicing company to accommodate customers making payments for loans to the Department of Housing and Community Development (DHCD), including HPAP and HPTF loans.
Customers should have received a letter from AmeriNat announcing they will no longer service loans for DHCD, but that all loan agreements will remain intact during the transition to the new loan servicing company. For example, if a borrower has a deferred loan then payments will not be required per their loan agreement.
A follow-up letter from TCAM announced their partnership with DHCD and reminded borrowers of their responsibility to fulfill their obligations regarding ongoing payments, property taxes and insurance requirements. Customers with questions regarding their loan status or payment obligation can contact TCAM by calling 1-844-254-2500 or 202-519-2500.
Property Insurance Claims
Borrowers who are filing property insurance claims and require an endorsement from the Department of Housing and Community Development (DHCD) to complete their application can schedule an appointment for Monday or Friday by calling 202.826.5746 or emailing [email protected]
